PCN Frequently Asked Questions

Are Parking Charges legal on Private Property?

Yes. Parking on private land without the owners permission constitutes trespass which is a Civil offence. Owners of land may levy a parking charge which has been notified by UK Carpark signs to motorists who are authorised by the Land Owner to enforce the parking restrictions. By parking on land that UK Carpark patrol you have entered into a contract as indicated by our signage which is legally binding. Motorists do however have a legal right of appeal details of which appear on the parking charge notice.

How Do I Appeal ?

You have the option to appeal against the charge that you have received however the following guidance is issued should you wish to pursue this course. The final decision on revoking any charge notice rests with our appeals department who liaise closely with the owners of the private car parking facilities.

A parking charge notice will be issued by UK Carpark enforcement officers if a vehicle is parked in contravention of the advertised conditions on property have been contracted to enforce the parking regulations. Our signage and Parking Notices have been ratified and meets the requirements of the British Parking Associations codes of conduct.

If you feel that you have substantial grounds for an appeal you must do so within 5 working days of Parking Notice issue noting the conditions below:

All appeals must be in writing to this address to:

Channel Haulage Limited t/a UK Car Park , PO Box 7810, London, W1A 5BW

or via email to appeal@ukcarpark.co.uk

You must clearly state your reason for an appeal including any other information or evidence that you feel will be relevant in the appeal process.

This must be done within 5 days of the enforcement action or the appeal cannot be heard, or within 14 days if you wish any discounted payment period to be honoured. Upon receipt our Appeals Department will respond in writing or by email within 28 days with a decision.

The amount outstanding will not increase whilst we consider your Appeal. If your appeal was received within the 14 day discount payment period, the opportunity to pay the reduced charge will be extended after a decision has been made.

What Appeal Information is required ?

Should you wish to pursue an appeal, please ensure your appeal contains the following information or we will be unable to process it:

Your Parking Charge Notice number (at top of ticket)
Your name and address including your postcode
Your vehicle registration number and make model and colour.
The date of the Parking Charge Notice
Copies of any evidence you have to support your appeal
Your contact telephone number & email address if relevant

What circumstances can I not appeal against ?

Appeals will NOT be considered for the following reasons:

You paid by phone for the wrong vehicle.

You forgot to pay for parking.

You did not realise that parking charges were applicable.
You only stopped for a few minutes
You did not know it was a PayByPhone car park
You were only a few minutes overdue
You thought it was a Local Authority Car Park
You are a tradesman attending an emergency call

Appeals

UK Carpark aim to provide an impartial and fair appeals process carried out by our appeals team in conjunction with car park owners. We use time and date stamped photographic evidence, written reports from our enforcement officers and your documented correspondence together with submitted supporting evidence when dealing with any dispute.

Once an appeal is received we will contact you within 28 days. Should you wish to contact us about an appeal, you are advised not to do so until 28 days have passed unless you are providing additional supportive documentation.

If you are unhappy with the final decision you are welcome to correspond with us again however unless new evidence is supplied we will not re consider the decision made at the appeal.

Will I receive a refund if my appeal is successful ?

In the event of an appeal being registered all charges will be suspended until such time as the appeal has been held and the result at appeal notified to you in writing.

If a payment is received and a subsequent appeal is lodged refunds of any such payments received will only be provided if an appeal is successful and all appeals are at the discretion of the Appeals Department management.